FULFILLMENT POLICY
Last Updated: August 12, 2024
Chemxworks/DECARBONATOR FULFILLMENT POLICY
ORDER PROCESSING
ONLINE ORDERS
Please allow 72 hours to process your order. Expect an email confirming payment of your order.
STORE PICKUP
We do not allow Store Pickup for online orders. If you wish to place a Store Pickup please call us directly. (858) 356-5460.
Store Pickup orders can be picked up daily, from 8:00 am – 3:00 pm. You will be notified when your order is ready for pickup.
SHIPPING POLICY
LOCAL DELIVERY
Local delivery is not available.
FLAT RATE SHIPPING
We do not have flat rate shipping.
DOMESTIC SHIPPING RATES AND ESTIMATES
Calculated shipping rates:
Shipping charges for your order will be calculated and displayed at checkout.
INTERNATIONAL SHIPPING
We offer international shipping to select countries. Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Chemxworks/DECARBONATOR is not responsible for these charges if they are applied and are your responsibility as the customer.
REFUNDS, RETURNS, AND EXCHANGES
We accept returns up to 7 days after delivery, if the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@decarbonator.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
See our Privacy Policy page for more information about the Privacy Policies of this website.
See our Terms of Use page for more information about the Terms of Use of this website.
If you have any further questions, please don’t hesitate to contact us.
CONTACT US
www.decarbonator.com and Chemxworks Inc. can be contacted at:
info@decarbonator.com
+1 858-356-5460
8952 AleSmith Ct
San Diego, CA 92126, USA